In which country can I be delivered?
MAISON GUAVA offers delivery in France and internationally, to all countries, except in special situations. You can contact our customer service for more information.
What shipping services do you offer?
We offer shipping to any personal postal address, with parcels delivered against signature. Delivery to a pickup point is also available on our Online Store. Your parcel will be delivered by DHL.
Is delivery free?
Delivery for our orders is free for purchases over €250.
Do I have to pay customs fees?
Product prices are expressed in Euros, including all taxes but excluding customs duties. For orders outside the EU, the customer must pay the customs duties. MAISON GUAVA cannot be held responsible for any actions and/or costs and/or taxes and/or delays due to customs, over which it has no control. French overseas islands
How long will it take for me to be delivered?
| Delivery Method | Worldwide Delivery Time |
|---|---|
| Standard Delivery | 2—4 business days |
| Point Relais Delivery | 2—6 business days |
| Express Delivery |
1—2 business days |
**Note:** Orders are generally delivered within 2 to 3 business days from the date the shipping email is sent. Delivery times are given as an indication and do not take into account possible delays caused by payment authorization and/or stock availability and/or customs clearance times.
Has my order been shipped?
When your order is shipped, you will receive an email with the tracking link for the parcel, allowing you to follow its progress. All orders are shipped by our carrier and are fully traceable on their website through the tracking link we send you. You can always contact them if you have any questions regarding your shipment.
I haven't received my order. What should I do?
We invite you to contact the carrier as well as our customer service at customercare@maisonguava.fr.
Send us the information relating to your request via our contact form. The more complete and precise your request is, the quicker we will be able to process it.
Our team is committed to responding to you within 24 to 48 working hours.
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